Question 1

What does your warranty* cover?

Accepted Answer

We provide a one-year Cuvelo warranty* to deal with any snagging or other problems that arise after purchase, leaving you to focus on the joy of owning your own beautifully refurbished home. The warranty* commences on the day of completion of purchase and ends midnight the night before the first anniversary of that completion. We work with some of the finest craftsmen and tradesmen in London to undertake warranty* work, and frequently also with the contractors who carried out the refurbishment of the home in question. We are normally able to carry out any required remedial work quickly and efficiently and the amount of the warranty*, aggregating all claims relating to any particular home, is in all circumstances capped at 25% of the agency fee that we generated on selling the property. Detailed terms and conditions of the warranty* will be provided to a prospective buyer's solicitor upon request after an offer to purchase being accepted by a vendor.

Question 2

Do you usually work as sole agents?

Accepted Answer

Yes, we are typically instructed by vendors to act for them on a sole agency basis, and this allows us to really focus on selling your home well.

Question 3

What price range do you cover?

Accepted Answer

If a home has been beautifully refurbished, we will represent it! In the past, we have offered for sale homes ranging from £500,000 to £10,000,000 and everything in between.

Question 4

What areas do you cover?

Accepted Answer

We sell homes across London locations. Having represented homes in just about every postcode in London, we have an intimate knowledge of the specialist market for refurbished homes.

Question 5

Is your office open to the public?

Accepted Answer

Our main office is in central London, but these are not walk-in premises.  However, we are always delighted to travel to meet prospective sellers, and we welcome clients to our offices by appointment.

Question 6

Are your homes advertised on the online portals?

Accepted Answer

In addition to our own portal, we work with Zoopla and Prime Location and have close working relationships with search agents, relocation agents and investors, providing our homes with visibility across the whole market. We also travel out to Asia and Middle-East to sell our listed homes, as well as those that are still under-going refurbishment.

Question 7

How can I sign up to hear about new homes?

Accepted Answer

We send a ‘property alert’ by email whenever a new property comes onto the market, and also email out a regular newsletter. To receive this, please click on ‘Subscribe’ at the bottom of this page and fill in your details.

Question 8

Why buy a Cuvelo home?

Accepted Answer

We only list beautifully refurbished homes. We understand the significant time, risk, skill and cost involved in creating a high quality refurbished home that meets contemporary tastes and practicality. We have a 100 point check-list that we apply to each property before listing and we provide a one-year Cuvelo warranty so that you don't have to stress about things going wrong after purchase.

Question 9

I'm a photographer who would like to work with you. Can I send you some examples of my work?

Accepted Answer

Please do get in touch. We are always pleased to hear from skilled and passionate interior photographers.

Question 10

I'm a journalist who would like to write about one of your homes. Who should I contact?

Accepted Answer

Please email us at team@cuvelo.com and we will be happy to provide high-res images and any other information you require.

Question 11

Are all of your homes shown on your website?

Accepted Answer

The majority are, but we do email off-market opportunities to our registered buyers. This is why we encourage you to sign up for our email alerts (go to Subscribe at bottom of page), so that you never miss out on the opportunity to find the homes that’s perfect for you.

Question 12

Career opportunities

Accepted Answer

We are always keen to hear from bright, motivated individuals who understand the values of the Cuvelo brand. Our team has a diverse range of backgrounds, and we celebrate diversity including those with previous careers ranging from architecture and design to real estate finance and premium retail. If you like the idea of being part of a dynamic and fast-growing team, please send your CV to team@cuvelo.com